A global leader in online multi-asset trading services, currency data and analytics, OANDA has partnered with personalised customer engagement platform, CONVRS to enhance the account opening process and better engage with clients.
Under the partnership, prospective traders in the emerging markets can now open a demo account directly from a wide range of messaging apps, making the process simpler than ever. The new integration also enables OANDA to converse with prospects and clients through Facebook Messenger, WhatsApp, LINE, Telegram and SMS in 53 languages.
Kurt vom Scheidt, Chief Operating Officer with OANDA, remarked, “In today‘s world, people are increasingly using instant messaging apps in every aspect of their daily lives. As such, we wanted to upgrade our onboarding protocols to better reflect this, extending our channels of communication to include the world’s most popular social media and mobile messaging apps, ushering our client engagement activities into the 21st century in the process.”
“Combining deep-seated expertise in the retail trading industry with a comprehensive plug-and-play solution, CONVRS was a natural choice. It‘s exciting for OANDA to be able to increase engagement with our clients in a way that’s easiest for them by using their choice of tools and methods rather than those that might otherwise be imposed upon them. We look forward to introducing our new messaging capabilities to other jurisdictions around the world in the coming months,” he continued.
Further commenting, Enis Mehmet, Cofounder at CONVRS, said, “A FinTech firm at heart, OANDA has earned a reputation for using cutting-edge technology to connect with their clients ever-changing needs. Given the 85% open rate for messaging apps, OANDA is now meeting its clients where they are. Being able to support them in a variety of available channels, we look forward to working with how they engage clients in the other stages of the customer journey.”
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